Privacy Statement
Introduction
Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. That starts with helping you understand our privacy practices.
This statement describes the personal information we collect, how it is used and shared, your choices regarding this information and applies to any users of our services.
Any reference in this statement to information or personal information is to “personal data” as defined under the General Data Protection Regulation.
Version 1.0
last modified 24/5/2024
Who are we?
We are Leigh & David Booth, owners of The Beach House, 32 Hillside Villas, Millendreath, Looe, Cornwall LP13 1PE.
All references to “we” “our” or “us” within this statement within this statement are deemed to refer to Leigh & David Booth.
Our registered office is 17 Williams Road, Upper Heyford, Oxfordshire OX25 5AX.
Data controllers
For your reference the data controller is Leigh Booth.
If you have any questions about this Privacy Statement or Personal Information that we hold about you, including any requests to exercise your rights, please contact her on 07894 587479 or email info@beachhousemillendreath.co.uk.
The personal information we collect
We collect the following categories of information:
1. Personal information you provide
For example, this information may be collected when you:
- Contact us about any of our services
- Enquire about, book or review a holiday
- Subscribe to a newsletter
The type of information we collect from you may include your name, email address, phone number and postal address.
We may ask for information such as the names and ages of guests in your party, some of whom may be under 18. If you provide us with information for anybody under the age of 18, you will be asked to confirm that you are their parent or guardian and you agree to us handling their personal details.
How we use your information
Our main purpose in collecting your personal information is to provide you with the services you requested and those which we believe will improve your experience with us.
We may use your information in the following ways:
Providing services and features
- Understand your onsite behaviour so that we may personalise our marketing service to you
- Calculate your travel time and distance from a property
- Provide guest or user reviews on our website
- To assist you when you contact us
To fulfil a contract
When you use our services to book a holiday, we will need you to supply us with specific information required to fulfil a contract or related contracts, such as the contract created between the property owner and guest. If you refuse to supply part or all of this information, we may not be able to fulfil these contracts.
Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to gain better market insights, improve and enhance the safety and security of our services and to develop new features and products.
Marketing communications & advertising
We may communicate with you about our products, services, promotions and news or, where applicable, relevant third parties’ services.
We may also provide you with relevant advertising and content about our services through third party providers as well as tracking performance of this advertising. For information on how to opt out of this advertising, please see ‘Choice & Transparency’ below.
Verifying information
We may use or share your information with third parties to verify its accuracy, only if required.
Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law.
Information sharing and disclosure
We always treat your data with sensitivity and keep it secure. At times we share your information with others where it is either necessary to perform our services to you, where we are required by law to disclose information or where you have given your consent to share information.
The general public
When you submit content through public forums such as blogs, social media and independent partners for holiday reviews, any personal information provided in such forums is done so at your own risk as voluntarily provided by you.
Our Service providers
In order to perform or market our services to you, we may provide information to our service providers who act on our behalf, such as mailing houses, research firms and companies offering marketing services/tools. The information we provide will always be limited to that which is necessary for them to fulfil the service they provide us and where we do so, we have appropriate agreements in place to ensure your information is kept secure. If one of our service providers is based outside the European Economic Area (EEA) we will ensure that appropriate safeguards are in place.
With relevant authorities
For legal reasons or in the event of a dispute we may share your information when required or allowed to do so by law. For example, if you use another person's credit card, we may be required by law to share information with that credit card holder, including holiday information.
With your consent
We may share your information other than as described in this statement if we notify you and you provide your specific consent for this purpose.
Safety and security
We know how much data security matters to all our customers and we treat your data with the utmost care.
We adopt best practices and operate secure data networks protected by industry standard firewall and password protection to safeguard personal identifiable information. Sensitive data such as payment card information is secured by SSL encryption. Any session requests to our servers are monitored to detect and prevent any suspect activity, fraudulent behaviour or site attacks.
Choice & transparency
Accessing and Correcting Your Information
You can edit the name, phone number, postal address and email address within your account (where applicable) or by contacting us.
How long we keep your data for
We will only keep personal data for an appropriate period of time for the purpose(s) for which we are using it. This period will vary and be dependent on our contractual and legal requirements.
Your rights
You have the right to ask us to provide you with the personal information we may hold for you and what we are using this information for. This is known as a “Subject Access Request”. You also have the right to request that we delete your personal information. Upon receipt of such requests we will endeavour to respond to you as soon as possible, but at least within one month.
If you believe the personal information we hold for your is incorrect, please let us know and we will rectify this as soon as possible.
If you would like to exercise these rights, please contact us at info@beachhousemillendreath.co.uk or call 07894 587479 to the Data controller representative.
If you are not happy with the manner in which we have used your personal information you have the right to complain to a statutory authority, in the UK this would be the Information Commissioner’s Office.
External links
On our websites you will find some links to external websites. Once you have left our website, our responsibility to you at Travel Chapter ends. Please check the privacy policies on other websites.
Updates to this statement
We monitor and review our privacy statement regularly. If we make significant changes we will endeavour to notify you through the website or through others means, such as email.